Shipping Policy
Effective Date: July 28, 2026
Thank you for shopping with VoltexVault. We strive to process and deliver your orders quickly and securely. Please read our Shipping Policy to understand how we handle order processing, shipping, and deliveries.
1. Shipping Coverage
VoltexVault currently ships orders across India.
At this time, international shipping is not available.
2. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Customized or personalized jersey orders may require 2–5 business days for production before dispatch.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location.
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Locations: 7–10 business days
Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
- Free Shipping on orders above ₹1,999.
- A flat shipping fee of ₹99 applies to orders below ₹1,999.
Shipping charges, if applicable, will be displayed during checkout before payment.
5. Order Tracking
Once your order has been shipped, you will receive:
- A Shipping Confirmation Email
- SMS or WhatsApp notification (where available)
- Tracking Number and Courier Details
You can track your shipment using the tracking link provided in the shipping confirmation.
6. Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If the package cannot be delivered due to an incorrect address, recipient unavailability, or refusal to accept delivery, it may be returned to us.
Any re-shipping charges for returned orders may be borne by the customer.
7. Damaged, Missing, or Incorrect Orders
If you receive:
- A damaged package
- A defective product
- An incorrect item
- Missing items
Please contact us within 48 hours of delivery.
To help us resolve your request quickly, kindly provide:
- Order Number
- Clear photographs of the product
- Photographs of the packaging
- A complete unboxing video (mandatory for damage or missing item claims)
Claims submitted without sufficient evidence may not be eligible for replacement or refund.
8. Delivery Delays
While we make every effort to deliver orders within the estimated time, delays may occasionally occur due to:
- Courier service disruptions
- Weather conditions
- Natural disasters
- Public holidays or festivals
- Government restrictions
- High order volumes
VoltexVault is not liable for delays caused by circumstances beyond our reasonable control.
9. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
VoltexVault is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.
If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-dispatch.
10. Customized Orders
Customized and personalized jerseys require additional production time before dispatch.
Once production has started, customized orders cannot be cancelled or modified.
Delivery timelines for customized products may be longer than standard orders.
11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
VoltexVault
🌐 Website: https://voltexvault.com
📧 Email: support@voltexvault.com
Our support team will be happy to assist you with any shipping-related queries.
